Project consultant Omnichannel Inquiry Management & PMO Lead Routing

  • Advise on project initiation, approach, organisation & governance. Consult project manager and steering committee

  • Prepare and draft project documents and meetings, a.o. Project Management Plan (PMP), Business & Privacy Impact Analysis (BIA, PIA), Business Case, et cetera

  • Systems in scope: Oracle Eloqua, Salesforce / SFDC, Call Centre systems, Adobe AEM, integrations between these and other systems